HireBest

Get help in HireBest

Help is at the bottom of the sidebar on every page. It opens one panel with four choices.

Who can do this

Every signed-in user, in every role.

Open Help

  1. Click Help at the bottom of the sidebar. When the sidebar is collapsed, click the question-mark icon.
  2. Choose one of the four entries below.
  3. To close the panel, click Close or press Esc.

Ask Henry how to do something

  1. Click Ask Henry.
  2. Type a question about how to use HireBest, for example "How do I invite a colleague?", and press Enter.
  3. Read the answer. Henry gives a link to each help page that he used. Open a link to read the full page.
  4. To ask a follow-up question, type it in the same box. Click the back arrow to return to the four entries.

Henry answers only from these help pages. He cannot see your organization, your jobs or your candidates, and he cannot change anything for you. If the help pages do not answer your question, Henry says so. Then use Report a problem, or email support.

Henry keeps the conversation until you reload the page. HireBest does not save it.

Report a problem

  1. Click Report a problem.
  2. Tell Henry what went wrong. You can attach or capture a screenshot.
  3. Henry can ask up to three questions. Then he records the problem for the HireBest team and gives you a reference.

Read the help for your role

Click Help for a Super Admin, Help for an Admin or Help for a User. The name shows your role in the organization that is open. The help page opens in a new tab. It has the film for your role and links to the steps you need first.

Watch getting started again

  1. Click Getting started.
  2. The panel that you saw after you set your password opens again. It has the film for your role, the sandbox, and where to start.
  3. Click Close or press Esc to return to your page.

Common problems

Related guides

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